Legal

Return Policy

Last updated: October 18, 2026

Preorders

You can cancel a preorder before it ships, until we generate its shipping label. Email support@wristraw.com with your order number. Once the label exists, the return rules below apply.

• If you cancel for your own reasons, we refund your total minus the payment processing fee, where permitted by the payment method. That fee is charged when you pay and our payment provider does not give it back to us. Klarna orders are refunded in full.
• If we move the estimated ship date and you cancel because of that change, or we cancel your order because we did not receive your agreement to a delay notice, we refund the full amount, shipping included, to your original payment method, within 7 to 10 business days of your cancellation. Never as store credit (subject to the Affirm and Klarna refund windows under Payments in Installments below).
• Changing the color or size before the order ships is an exchange, with no fee.
• If a color is out of stock, we substitute it only with your consent. Without it, we refund the order.

A preorder cancelled before it ships is refunded within 7 to 10 business days of your cancellation. Once your order is delivered, the return rules below apply. The Pair and The Crew are cancelled and returned as a whole pack, never one unit at a time.

Photos Come First

Every return, exchange, or warranty claim starts with photos, whatever you bought. Send clear, well lit pictures of the item and of the packaging it arrived in before you ship anything. Most cases we settle from the photos alone.

The Short Version

If your wristraw isn't right for you, you can return it within 7 days of delivery, unused and in its original condition, for a refund of the product price. If it arrives defective or doesn't work, you have 30 days from delivery. We'd rather you love it than keep it.

Eligibility

Because wristraw is a drinking product that comes into contact with your mouth, hygiene rules are strict — for everyone's protection:

• Change of mind (color, size, you just don't love it): within 7 days of delivery. The item must be unused and in its original condition: the box in perfect shape, the straw untouched, and every accessory that came with it. "Perfect shape" means the product box as we shipped it: damage caused by the carrier is not held against you if you report it with photos within 7 days of delivery. A straw that has been used cannot be accepted for a change of mind, for hygiene reasons.
• The Pair and The Crew: the accessory included with the pack goes back with the pack, and the pack comes back as a whole: a single unit cannot be returned on its own. If the package does not come back complete and in its original condition, we cannot refund it.
• Defective or not working: within 30 days of delivery. After that, the 1-year limited warranty below applies.
• Preorders bought at launch pricing can be returned exactly like regular-priced orders. A single accessory sold on its own returns unused, in its own original packaging.
• Products purchased from a third-party retailer must be returned through that retailer, under their policy.
• Products shipped through freight-forwarding services are not eligible for return or warranty coverage.

Used items cannot be restocked or resold and will not be refunded. If you're unsure whether your item qualifies, email us first — we're reasonable people.

How to Start a Return

1. Email support@wristraw.com with your order number, the reason for your return, and photos of the product in its box (see Photos Come First). Do not ship anything until we approve the return by email.
2. Within two business days we send you the return label or code and the return address. For a change of mind, the label cost is deducted from your refund. If the return is for a defect or a mistake of ours, the label is free.
3. Ship the item with tracking, in its product box.
4. Refunds are issued within 7 to 10 business days after we receive your return, once we have inspected it and confirmed it meets the conditions of our Return Policy.

When the Item Comes Back to Us

For a change of mind, the item comes back to us complete and in its original condition, and we refund once we have inspected it. For a defect or a mistake of ours, the photos often show us what we need and we resolve it without you going to the post office. When we do need the item back in those cases, the return label is free. If you changed your mind, the label cost is deducted from your refund and the original shipping is not refunded.

Refunds

Refunds go back to the original payment method. Refunds are issued within 7 to 10 business days after we receive your return, once we have inspected it and confirmed it meets the conditions of our Return Policy. Original shipping costs are non-refundable. If a return arrives used, damaged, incomplete, or outside the return window, it won't be eligible for a refund. We'll contact you with options.

One Part Fails, One Part Gets Replaced

wristraw is built from parts that come apart: the band, the straw, the clasp, the caps. If one of them fails, you keep the rest and we send the replacement. Nothing goes back in a box for a part that costs less than the postage.

Sizing

Try it on the day it arrives. Slide it on, check the fit, and if it is not right, tell us within 7 days of delivery and we will exchange it. The return label for a size exchange is on you; we cover sending the replacement. Trying it on is not using it. Drinking from it, wearing it out, or removing the protective wrap on the straw is, and once that happens we can no longer take it back for size.

Payments in Installments

If you paid with an installment provider such as Affirm or Klarna, a color or size change within this policy is a direct exchange, with no refund. A defective product is replaced. Installments still pending with the provider follow your own contract with them.

Orders paid with Affirm can be refunded only within 120 days of the original purchase, and orders paid with Klarna only within 180 days, because those are the windows those providers allow. After that window the payment cannot be returned through that method and no refund is issued. This limit applies only to orders paid with Affirm or Klarna. Orders paid by card are not subject to it and follow the cancellation and return terms above.

Accessories Under $20

For an accessory under $20 bought on its own, we refund you and ask you to keep it. This does not apply to the accessory included with The Pair or The Crew: it goes back with the pack, and if it does not come back there is no refund. Anything that touches your mouth cannot go back on a shelf once it has left our hands.

1-Year Limited Warranty

Returns are for "it's not for me." Warranty is for "something's wrong with it." If your wristraw has a defect in materials or workmanship under normal, reasonable use, that's covered under our 1-year limited warranty beyond the 30-day window for defective products. Email support@wristraw.com with your order number and photos of the issue, and we'll repair or replace it. The warranty is for the original purchaser only, and no registration is required. We repair or replace the product, at our option. It does not cover normal wear, misuse, unauthorized modifications, or loss of the straw or other parts.

Questions?

Email support@wristraw.com before sending anything back — a two-minute email usually solves things faster than a shipping label.