Legal

Return Policy

Last updated: September 9, 2026

Preorders

Changed your mind before we ship? Cancel anytime before dispatch for a full refund. No questions.

Photos Come First

Every return, exchange, or warranty claim starts with photos, whatever you bought. Send clear, well lit pictures of the item and of the packaging it arrived in before you ship anything. Most cases we settle from the photos alone.

The Short Version

If your wristraw isn't right for you, you can return it within 30 days of delivery — unused, in its original packaging — for a full refund of the product price. Size exchanges: you ship it back, we ship the replacement. We'd rather you love it than keep it.

Eligibility

Because wristraw is a drinking product that comes into contact with your mouth, hygiene rules are strict — for everyone's protection:

• A full wristraw set must be unused and unworn, in its original packaging, with all components included (straw, case, cap, clasp, cleaning brush). A single accessory sold on its own returns unused, in its own original packaging — the rest of the set doesn't apply.
• Returns must be initiated within 30 days of the delivery date.
• Only regular-priced items are eligible for refund. Items marked final sale, promotional items, and gift-with-purchase items are not refundable.
• Products purchased from a third-party retailer must be returned through that retailer, under their policy.
• Products shipped through freight-forwarding services are not eligible for return or warranty coverage.

Used items cannot be restocked or resold and will not be refunded. If you're unsure whether your item qualifies, email us first — we're reasonable people.

How to Start a Return

1. Email support@wristraw.com with your order number, the reason for your return, and photos (see Photos Come First).
2. We'll send you return instructions and the return address within 1–2 business days, if we need the item back at all.
3. If we ask you to ship it back, return shipping for a refund or a size exchange is the customer's responsibility. If we ask for it back because the fault is ours, the label is prepaid.
4. Once we receive and inspect your return, we'll process your refund within 5 business days.

You Only Ship It Back If We Ask

We ask for the item back when we need it, and we tell you when that is. If the photos show us what we need, we resolve it without you going to the post office. When we do need it back and the fault is ours, the label is prepaid. If you changed your mind, return shipping is on you and the original shipping is not refunded.

Refunds

Refunds go back to the original payment method. Card refunds typically appear within 7–10 business days after processing, depending on your bank. Original shipping costs are non-refundable. If a return arrives used, damaged, incomplete, or outside the 30-day window, it won't be eligible for a refund — we'll contact you with options.

One Part Fails, One Part Gets Replaced

wristraw is built from parts that come apart: the band, the straw, the clasp, the caps. If one of them fails, you keep the rest and we send the replacement. Nothing goes back in a box for a part that costs less than the postage.

Sizing

Try it on the day it arrives. Slide it on, check the fit, and if it is not right, tell us within 7 days of delivery and we will exchange it. Return shipping on a size exchange is on you; we cover sending the replacement. Trying it on is not using it. Drinking from it, wearing it out, or removing the protective wrap on the straw is, and once that happens we can no longer take it back for size.

Accessories Under $20

For an accessory under $20 we refund you and ask you to keep it. Anything that touches your mouth cannot go back on a shelf once it has left our hands.

Warranty — Separate From Returns

Returns are for "it's not for me." Warranty is for "something's wrong with it." If your wristraw has a defect in materials or workmanship under normal, reasonable use, that's covered under our 1-year limited warranty regardless of the 30-day return window. Email support@wristraw.com with your order number and photos of the issue, and we'll repair or replace it. The warranty doesn't cover normal wear, misuse, unauthorized modifications, or loss of straw components.

Questions?

Email support@wristraw.com before sending anything back — a two-minute email usually solves things faster than a shipping label.