Legal
Last updated: July 29, 2026
In this policy:
Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays). Once your order ships, you'll receive a confirmation email with a tracking number. During launch periods or promotions, processing may take slightly longer — we'll always let you know.
Need to change or cancel an order? Email us at [email protected] as soon as possible. If your order hasn't shipped yet, we'll do our best to accommodate. Once it's on its way, we can no longer modify it — but our return policy has you covered.
Shipping cost & delivery details will be shared once the Kickstarter campaign ends.
Delivery estimates begin when your order ships, not when it's placed. Estimates are provided by our carriers and aren't guaranteed — weather, customs, and peak seasons can add time.
International orders may be subject to import duties, taxes, and customs fees determined by your country. These charges are the responsibility of the recipient and are not included in our prices or shipping rates. If a package is refused or goes unclaimed at customs and is returned to us, we can reship it once the return arrives — reshipping costs will be invoiced before we send it out again.
Please double-check your shipping address at checkout — we're not able to recover packages delivered to an incorrectly entered address. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment (reshipping fees apply) or a refund of the product price (original shipping is non-refundable).
We do not ship to freight-forwarding or package-redirecting services, and we reserve the right to cancel and refund any order placed with such an address. Our warranty does not cover products shipped through third-party forwarders.
If your tracking shows delivered but your package is missing, or your wristraw arrives damaged, contact us at [email protected] within 7 days of the delivery date with your order number (and photos, if damaged). We'll work with the carrier and make it right — that's the whole point of "Always With You."
Kickstarter reward fulfillment is governed by the campaign's terms, timeline, and backer survey — not by this policy. Backers will receive shipping updates through Kickstarter and email. Once your reward ships, the Lost or Damaged in Transit section above applies to you too.
Email us at [email protected]. Real humans, happy to help.